Our Refund & Return Policy
Refund & Returns Policy – Vape Store Australia
At Vape Store Australia, customer satisfaction is important to us. We take pride in supplying high-quality vaping products and providing reliable customer service. This Refund & Returns Policy is designed in accordance with the Australian Consumer Law (ACL), which ensures you are entitled to a repair, replacement, or refund if a product is faulty, damaged, or not as described.
Change of Mind
We do not accept returns or offer refunds for change-of-mind purchases. This includes ordering the wrong product, selecting an incorrect flavour, or deciding that you no longer want the item. We strongly recommend reviewing product descriptions carefully before placing an order. If you need assistance choosing a product, our customer support team is available to help prior to purchase.
Faulty, Damaged, or Incorrect Items
If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order. Once reported, we will assess the issue and may offer a repair, replacement, or refund depending on the nature of the problem. To assist with assessment, we may request clear photos or videos showing the issue.
Warranty Claims
Certain products sold by Vape Store Australia may be covered by a manufacturer’s warranty. Warranty coverage varies by brand and product type. All warranty claims require proof of purchase and may involve inspection by our team or the manufacturer before approval. Where applicable, products will be repaired or replaced in line with the manufacturer’s warranty terms.
Return Conditions
For a return to be considered, the item must be returned in its original packaging, include all accessories and components, and be accompanied by valid proof of purchase. For hygiene and safety reasons, e-liquids, disposable vapes, and opened or used products cannot be returned, unless the item is confirmed to be faulty or defective.
Return Process
To initiate a return, please contact our customer support team with your order number, product details, and reason for return. Once your request has been reviewed and approved, we will provide instructions for returning the item. Return shipping costs are the responsibility of the customer unless the product is faulty, damaged, or supplied incorrectly.
Refund Processing
After we receive and inspect the returned item, we will notify you of the outcome. If your refund is approved, it will be processed to your original payment method within 5–10 business days, depending on your payment provider or financial institution.
Contact Us
If you believe you are entitled to a repair, replacement, or refund, or if you have any questions about this policy, please contact our support team:
Email: info@vapesstoreaustralia.com
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