Privacy Policy at Vape Store Australia
Privacy Policy – Vape Store Australia
At Vape Store Australia, we value your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, or interact with our services.
Information We Collect
When you use Vape Store Australia, we may collect personal information including your full name, date of birth for age verification purposes, delivery and billing addresses, email address, and contact number. We also collect payment-related information such as billing details and card information, which is processed securely through reputable third-party payment gateways and is not stored on our servers. In addition, we may collect account details including login credentials, order history, and saved preferences. Technical data such as IP address, device type, browser information, and website usage data may also be collected through cookies and analytics tools.
How We Collect Your Information
We collect personal information directly from you when you place an order, create an account, subscribe to newsletters, contact us via email or online forms, or participate in promotions and loyalty programs. Certain information is also collected automatically through cookies, tracking pixels, and analytics technologies to help us understand user behaviour, enhance website functionality, and improve customer experience.
How We Use Your Information
Your personal information is used to process and deliver orders, verify your eligibility to purchase vaping products in Australia, manage your account, and provide customer support. We also use this information to improve our website, products, and services, meet legal and regulatory requirements, and communicate important updates. Where consent has been provided, we may send promotional offers, newsletters, or product updates, which you may opt out of at any time.
Disclosure of Personal Information
Vape Store Australia does not sell or rent your personal information. We may share your data with trusted third-party service providers, including secure payment processors, courier and delivery partners, marketing platforms, and IT service providers, solely for the purpose of operating our business. We may also disclose information where required or authorised by law, including to government agencies or regulatory bodies.
Data Security
We take reasonable and appropriate steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Our security measures include SSL encryption, secure payment gateways, and restricted access to customer data. While we strive to maintain high security standards, no method of data transmission over the internet is completely secure.
Cookies and Tracking Technologies
Our website uses cookies to improve functionality, remember your preferences, analyse traffic, and support marketing efforts. You may choose to disable cookies through your browser settings; however, some website features may not function properly as a result.
Access and Correction of Information
You have the right to request access to the personal information we hold about you and to request corrections if your information is inaccurate, incomplete, or outdated. Requests can be made by contacting us using the details provided below.
Marketing Communications
We only send marketing communications if you have opted in to receive them. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting our customer support team.
Overseas Data Transfers
Some of our third-party service providers may store or process data outside Australia. In such cases, we take reasonable steps to ensure your information is protected in accordance with the Australian Privacy Principles or equivalent international privacy standards.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. The most current version will always be published on our website.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us at:
Vape Store Australia
📧 Email: info@vapesstoreaustralia.com